Comparison
Recoup vs Bookbag Support Audit: reading transcripts or checking the money?
Bookbag's AI Support Audit has been described in search results as a free tool that scores pasted support-chat transcripts for hallucinations, policy breaks such as unauthorized refunds, and exposed personal data. Recoup checks something different: every ticket your AI support agent closed is matched against Shopify and Stripe, so you see refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy, with the dollar amount on each. Use a transcript audit to judge what the agent says. Use Recoup to check whether the money matches what it said.
The short version
A transcript review tells you if the agent behaved well in the conversation. It cannot tell you if a refund it promised was ever paid, because that lives in Shopify and Stripe, not in the chat. Recoup reads both sides and reports the gap. It is read-only and never moves money.
| Recoup | Bookbag Support Audit | |
|---|---|---|
| What it checks | Money promises in AI-closed tickets against Shopify and Stripe records | Transcript quality: hallucinations, policy breaks, data exposure (as described in search results) |
| Finds a refund promised but never paid | Yes | Not from a transcript alone |
| Finds refunds paid twice or for the wrong amount | Yes, from Shopify and Stripe records | Not described |
| Help desks | Gorgias, Zendesk, Intercom Fin and exported ticket files | Pasted conversations from chat tools |
| Price | In-browser audit free. Done-for-you 90-day audit $299, paid after the report, free if it finds under $299 at stake | Described as free |
| Status on 22 Oct 2026 | Live at recoupaudit.com | app.bookbag.ai/audit did not load for us; bookbag.ai now presents AI development products |
Bookbag details from search results and bookbag.ai, read on 22 Oct 2026. Recoup prices from recoupaudit.com/pricing, read the same day. Bookbag is a trademark of its owner.
When a transcript audit fits
- You want to know if your chatbot invents policies, order numbers or answers.
- You are choosing or tuning an AI support agent and want a quality score.
When Recoup fits
- Your AI agent can promise or issue refunds, credits or discounts.
- You need to know which promises were never paid, paid twice or broke your policy, in dollars.
- You want the check run on your own exports in your browser, with no files uploaded.
Questions
Is Recoup a Bookbag Support Audit alternative?
They answer different questions. A transcript audit judges what the agent said. Recoup checks the money: every refund, credit and discount the agent promised, against Shopify and Stripe.
Can I use both?
Yes. A transcript audit finds bad answers. Recoup finds money that never moved or moved twice. Together they cover what the agent says and what it does.
What does Recoup cost?
The in-browser audit is free. The done-for-you 90-day audit is $299, paid only after you see the report, and free if it finds less than $299 at stake. Weekly Monitor is $249 a month for the first 3 months after an audit, then $500 a month up to 2,000 orders.
Run the free audit on your own exports. Nothing is uploaded.