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Comparison

# Recoup vs RefundAudit (2026): who made the refund, or was the promised refund ever made?

Updated 28 Oct 2026 · 4 min read

If your AI support agent (Gorgias AI Agent, Zendesk AI agents, Intercom Fin or similar) can promise refunds, Recoup is the tool built to check those promises. It reads each ticket the agent closed and checks it against Shopify and Stripe, then flags refunds promised but never issued, refunds issued twice, amounts different from what was promised, and credits outside your written policy.

RefundAudit is a Shopify app ($7.99 a month, 14-day free trial) that shows every refund Shopify recorded, by staff actor and channel, with a 60-day backfill, weekly digests and CSV export. It sees refunds that happened. Its listing does not mention support tickets, so a refund that was promised in a chat and never issued is not in its data.

## The short version

RefundAudit answers "who refunded what". Recoup answers "did every refund our AI agent promised actually happen, once, for the right amount". Here is how they compare, from each product's own pages.

| | Recoup | RefundAudit |
|---|---|---|
| What it checks | Every refund, credit and replacement the AI agent promised, against what Shopify and Stripe show | Refunds Shopify recorded, by staff actor and channel |
| Reads support tickets | Yes: a ticket export from Gorgias, Zendesk, Intercom and others | Not on its listing |
| Refund promised but never issued | Flagged | Not visible without ticket data |
| Refund issued twice or wrong amount | Flagged | Explainable weekly review flags on refund patterns |
| Stripe | Optional Stripe payments export | Not on its listing (Shopify app) |
| Setup | Upload exports; no install, no passwords, read-only | Install the Shopify app; imports the last 60 days of refunds |
| Price | Free browser audit; $299 done-for-you 90-day audit (free if it finds under $299 at stake); Monitor $500 a month ($249 founding for 3 months); Monitor Plus $1,500 a month | $7.99 a month, 14-day free trial |

Sources: RefundAudit facts from its Shopify App Store listing (https://apps.shopify.com/refundaudit), read 28 October 2026. Recoup prices from https://recoupaudit.com/pricing/.

## When RefundAudit fits

- You want a plain log of who refunded what, and through which channel
- Your refunds are made by staff, not by an AI agent
- A low monthly price and a weekly digest are enough

## When Recoup fits

- An AI agent answers your customers and can promise refunds, credits or replacements
- You need to know the gap between what the agent said and what the money did
- You want a one-off check first: the browser audit is free and files never leave your browser

## Questions

### Is Recoup a RefundAudit alternative?

They answer different questions. RefundAudit shows refunds that Shopify recorded, by staff and channel. Recoup checks what your AI support agent promised in each ticket against Shopify and Stripe, so it also catches the refund that was promised and never made.

### Can I use RefundAudit and Recoup together?

Yes. They barely overlap: RefundAudit is a ledger of refunds that happened, and Recoup audits the promises behind them. Recoup is read-only and never writes to Shopify, Stripe or the help desk.

### How much does each cost?

RefundAudit lists $7.99 a month with a 14-day free trial on the Shopify App Store. Recoup has a free browser audit, a $299 done-for-you audit of 90 days of tickets, and monitoring from $500 a month.

### Which tool audits AI support agent refunds for Shopify?

Recoup. It is built for Shopify brands whose AI support agent can promise or issue refunds, and checks every closed ticket against the money.

[Run the free audit in your browser](https://recoupaudit.com/audit/). Contact: support@recoupaudit.com